First select a recording that you wish to download. Go to Recording task and select download recording. If the download manager is not installed you will see the option to install it, select download the “Tegrity Recordings Manager Installation” This will download the installer executable; double click. Panopto is the leading video platform for businesses & universities. With Panopto, anyone can create and share professional on-demand videos securely. Tegrity: Installing the recorder (alternate method) If you are having trouble installing the Tegrity recorder the traditional way, follow these steps to install it manually. Windows Preparation: Check Windows Media Player installation is complete Open Windows Media player, if you see directions to install, check Recommended and OK. Mac Users Mac users now have much easier and UI-integrated audio level controls. Tegrity Tipsheets. Tegrity Tipsheets. Need Live Help 24/7? Visit the Coppin I.T. Online Help Center. Online Help Center. System Requirements. Visit the Tegrity website for computer configuration specifications and requirements for viewing a Tegrity. Adobe Connect enables you with the real power of virtual to tell unforgettable stories. Use its versatile stage to design and deliver stellar virtual experiences for a diverse audience.

1. Download Tegrity Mac Install
2. Tegrity Download Manager
3. Download Tegrity Recorder
4. Download Tegrity Testing
5. Download Tegrity Mac

Unless your instructor has disabled the feature, all students are able to download class recordings onto their computers. This means that Tegrity recordings can be viewed anywhere and at any time, even without an internet connection. Downloading courses to your computer makes studying convenient, especially if you’re studying from a place where internet access is unavailable, such as in an airplane or outdoors. All of your recordings are available 24/7.

Note: These instructions are on how to download and playback recordings on a Mac. For instructions on how to download and playback recordings on a PC, click here.

Note: Before proceeding with these instructions, please turn your browser pop up blocker off.

There are two ways to save Tegrity recordings to your computer:

1. From your Courses page:

a. Click on the course title where the recordings you wish to download are located

b. To the right of each recording you will see a check box, check the recordings you want to download

You may select multiple recordings
The amount and length of selected recordings will impact download time

c. When the recordings are checked, roll your mouse over “Recording Tasks” and click “Download”

Tegrity Download Manager should launch or you will be prompted to install it

d. The Download Manager will open

If not, please ensure you have enabled pop-ups on your web browser

e. Click “Yes

f. On the next window click “Continue”

g. Enter your Mac password when prompted and click “Install software”

You will receive a message stating “The installation was successful.” Click “Close”

You are now ready to select and download multiple recordings.

2. You can also find the download icon on the Tegrity playback screen

a. Click the download icon

b. The Tegrity Download Manager should launch, or you will be prompted to install it (See steps above)

c. The download will start automatically

Note: By default, your recording has been saved: Users>User_Name>Videos>My Tegrity Recordings>Sessions

Playback:

Playing back your Tegrity recording requires that you select the correct file inside of the folder where your recording is located.

1. Click on your recording’s folder

The folder name will be something like: AWS Research Course_Fri, Nov 06, 12 10 PM_2e74cc0f-db58-4861-985f-b9ea9f84de62

This folder will contain two folders:

Player

Recording

Your recording files are in the “Recording” Folder

2. Double click Default.htm

Your “default” web browser will open (although no internet is needed) and your downloaded recording will play with all activated functions, such as bookmarks and controlled playback.

Tegrity Campus Service Notification

As of July 1st, Tegrity Enterprise is no longer available. This does not affect Tegrity inside of Connect, which will continue to be supported. If you have any questions regarding the sunset of Tegrity Enterprise, please contact CXG support.

Tegrity Maintenance Bulletin TEG20-004

Maintenance work is scheduled to be carried out on Sunday, June 14th, between 1am-8am ET. Please note that Tegrity will not be available between 1am-4am ET. We apologize for any inconvenience.

Changes:

PC Recorder:

– Fix: Some camera settings are still being saved when using Cancel
– Fix: Windows OS element sizing is not supported by the PC Recorder
– Fix: Proctored and Regular Recordings’ video and audio are missing when USB camera (with audio) is removed
– New: Notification when USB camera fails during recording
– New: Support for high DPI displays

Web Features:

– Fix: Adding Closed Captions removes line breaks
– Fix: HTML characters in Course title
– Fix: YouTube integration not working
– Fix: Course page UI distorted for long course name
– Fix: Captioning through 3rd party caption provider not working

Tegrity Maintenance Bulletin TEG20-003

Maintenance work is scheduled to be carried out on Sunday, March 8th, between 1am-8am ET.

Changes:

Tegrity Lecture Capture iOS App:
– Fix: Clicking “Ask a Question” when seek bar is at 0:00 does not pause the recording.

Web Features:
– Fix: Error when clicking OK on the Advanced Service Settings page.
– Fix: Unable to download Tegrity Recorder in Chrome and Safari Browsers.
– New: Tegrity Administrator can disable ability to record by setting max recording minutes to 0.

Tegrity Maintenance Bulletin TEG20-002

Maintenance work is scheduled to be carried out on Sunday, February 2nd, between 4am-8am ET.

Changes:

Mac Recorder 2.4 (4308):
– Fix: Mis-aligned Student ID photo in Mac Recorder (4307)

Tegrity Maintenance Bulletin TEG20-001

Maintenance work is scheduled to be carried out on Saturday, January 25th, between 4am-8am ET.

Changes:

Mac Recorder 2.4 (4307):
– Fix: Microphone and Camera permission issue in Mac OS Catalina

Please click here for detailed installation instructions.

Holidays - Office Closure

The Tegrity Technical Support office will be closed on the following days:

December 24-25 – Christmas
January 1 – New Year’s Day

If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.

Tegrity Maintenance Bulletin TEG19-005

Maintenance work is scheduled to be carried out on Sunday, December 15th, between 1am-8am ET.
Please note that Tegrity will not be available between 1am-5am ET. We apologize for any inconvenience.

Tegrity Maintenance Bulletin TEG19-004

Maintenance work is scheduled to be carried out on Sunday, December 8th, between 1am-8am ET.
Please note that Tegrity will not be available between 1am-4am ET. We apologize for any inconvenience.

Tegrity URL Shortener Service

UPDATE: The issue has been resolved as of Friday, November 29.

We are working on resolving an issue with the Tegrity URL shortener service. Links such as https://tegr.it/… are currently not redirecting to the correct resource. Please note that the full expanded links are working correctly. Our help portal is also accessible at any time at help.tegrity.com.

The Tegrity Team

Help Portal Maintenance - 11/15

The Tegrity Help Portal will undergo scheduled maintenance on Friday, November 15th between 9 PM – 12 AM EST. During this time, help.tegrity.com may not be accessible. We apologize for the disruption and appreciate your patience.

The Tegrity Team

Help Portal Maintenance - 11/9

The Tegrity Help Portal will undergo scheduled maintenance on Saturday, November 9th between 8 – 11 AM EST. During this time, help.tegrity.com may not be accessible. We apologize for the disruption and appreciate your patience.

The Tegrity Team

MacOS 10.15 Catalina Update

Users who have upgraded their Mac computers to MacOS 10.15 Catalina have been reporting issues with some of the functionality of the Tegrity Recorder.

The issue is being actively investigated by our development team.

In the meantime, if you need to use the Tegrity Recorder to create a recording or take a proctored test, it is advised that you delay updating to Catalina. If you have already updated to Catalina, you could either downgrade the OS X to Mojave or use another available computer to create your Tegrity recording.

We sincerely apologize for any inconvenience this is causing.

Tegrity Maintenance Bulletin TEG19-003

Maintenance work is scheduled to be carried out on Sunday, October 13th, between 1am-8am ET.
Please note that Tegrity will not be available between 1am-4am ET. We apologize for any inconvenience.

Changes:

PC Recorder 7.5.2542:
– Fix: Toolbar size issue on high pixel density displays

Mac Recorder 2.3 (4304):
– Fix: Crash when no course title or recording title is specified

Tegrity Lecture Capture Android App (Version: 3.4.4):
– Fix: Audio player controls in notification bar and lockscreen not available on Android 8.0+
– Fix: No notifications on Android 8.0+
– Fix: Playback controls remain in status bar even after the app is closed

Tegrity Lecture Capture iOS App (Version: 1.1.6 (2)):
– Fix: When recordings ends, user is redirected to previous page
– Fix: Non-English characters in course name caused name to be truncated in course list

Service Disruption - 8/22/2019

UPDATE: Tegrity service is back to normal operations as of 4:15 PM CDT.

Additional information about the service disruption will be added to this post. Please check back for updates.

Tegrity is currently experiencing a service disruption. Our engineers are actively working to resolve the issue.

We will update this post as the service status changes. We apologize for the disruption and appreciate your patience.

The Tegrity Team

Tegrity Maintenance Bulletin TEG19-002

Maintenance work is scheduled to be carried out on Sunday, June 30th, between 1am-8am ET.
Please note that Tegrity will not be available between 1am-4am ET. We apologize for any inconvenience.

Changes:

Web Features:
– Fix: Captions Editor accepts time stamps beyond recording duration
– Fix: Twitter integration not working
– Fix: Additional Content files with name longer than 50 characters
– Fix: Correct error message when unauthorized users attempt to login to WebCasts
– Fix: Long course name overlaps
– Fix: Deleted WebCast recordings show in Quota Usage Report
– Fix: Line breaks in captions will display in Tegrity Player

PC Recorder 7.5.3.2530:
– Minor updates

Mac Recorder 2.3 (4301):
– New: Low audio alert no longer displays for proctored test recordings

Tegrity Lecture Capture Android App (Version: 3.4.0):
– Fix: No error message when attempting to playback a recording that is downloading while connection to network is lost
– Fix: Blurry video
– Fix: Special characters in course names not displayed correctly
– Fix: Scroll transition on My Courses tab

Tegrity Lecture Capture iOS App (Version: 1.1.5 (12)):
– Fix: In slideshow mode, last thumbnail appears first
– Fix: No error message when attempting to playback a recording that is downloading while connection to network is lost

Tegrity Maintenance Bulletin TEG19-001

Maintenance work is scheduled to be carried out on Sunday, March 31st, between 1am-8am ET.
Please note that Tegrity will not be available between 1am-4am ET. We apologize for any inconvenience.

Changes:

Web Features:
– New: Ability for students to move courses to the ‘Past Courses’ tab
– Fix: UI fixes on the ‘Edit Recording’ page
– Fix: Issue with ‘From’ and ‘To’ fields on the ‘Ask a question’ page

PC Recorder (7.5.3.2515):
– Fix: Incompatibility with PowerPoint SMARTInk add-on
– Fix: Tegrity toolbar disappears when recording PowerPoint on Windows 10
– Fix: Instructor camera resolution dropping to lowest value in Windows 10
– Fix: Long course names get truncated in Proctor Test recordings
– Fix: Distorted thumbnails when uploading certain MP4 files
– Fix: Increased minimum default free disk space requirement to prevent corruption

Ending Tegrity Campus Services Notification

McGraw-Hill has a long-standing commitment to offering the highest quality educational programs and materials, and our relationships with our higher education institutions are of great importance to us. Because we value your partnership, we are writing to provide you advance notification that we will be ending the Tegrity Lecture Capture Service next year on June 30, 2020.

Although we recognize the value that the Tegrity Lecture Capture Service provides, McGraw-Hill will be concentrating its resources and technology investments in other core areas to better support you in the future. We are increasing our focus on enhancing our personalized learning tools and integrating real-time data in our programs, such as McGraw-Hill Connect, which will continue to include the Tegrity recording and proctoring tool free to users.

We are sharing this news with you as early as possible to ensure you have enough time to select a new solution and prepare for a smooth transition. You can contact your McGraw-Hill Account Manager or the Tegrity Technical Support Team for assistance throughout the process and to answer your questions. In anticipation of some immediate questions you may have, we prepared the following Ending Tegrity Campus Services FAQs. If you have additional questions, please contact the Tegrity Client Services Team at clientsvcs@mheducation.com

We are committed to building and maintaining a long-term relationship with you, and we look forward to continuing our collaboration together.

Sincerely,
The McGraw-Hill Higher Education Team

Tegrity Recorder Bug Notification - Recorder Stops in PowerPoint Presentation Mode

An issue was discovered that affects the Tegrity PC Recorder (build 7.5.3.2507) — when using PowerPoint, the Tegrity Recorder stops when going into presentation mode.

Our developers are reverting the PC Recorder to the previous version (build 7.5.3.2487).

If a computer has already been updated to the new PC Recorder build 2507, then the Recorder will need to be manually uninstalled. Build 2487 will reinstall when the user starts a new Tegrity recording.

We apologize for any inconvenience this issue is causing. Thank you for your patience. Please contact us with any questions or concerns regarding this issue.

The Tegrity Team

Tegrity Maintenance Bulletin TEG18-003

Maintenance work is scheduled to be carried out on Sunday, December 30th, 2018, between 1am-8am ET.
Please note that Tegrity will not be available between 1am-4am ET. We apologize for any inconvenience.

Changes:

PC Recorder (7.5.3.2507):
– Fix: Tegrity toolbar disappears when recording PowerPoint on Windows 10
– Fix: Tegrity toolbar opens in incorrect position when recording PowerPoint on Windows 10
– Fix: Instructor camera resolution issue in Windows 10
– Fix: Long course names get truncated in Proctor Test recordings

Mac Recorder 2.3 (4300):
– New: Mac Recorder updated to 64-bit

Download Manager:
– New: Mac Download Manager updated to 64-bit

iOS app (1.1.3):
– Fix: iOS app users receive notifications from past courses
– Fix: Issue with ampersand symbol in course titles
– Fix: Renaming chapters or new chapters created with imported video clips require users to log out and log back in
– Fix: In slideshow mode, last thumbnail appears first

Android app (3.3.0):
– Fix: Android app undo bookmark deletion issue
– Fix: Login screen issue when exiting an entering app in landscape mode
– Fix: In slideshow mode, last thumbnail appears first

Update: New PC and Mac Recorders will be available on Monday, December 31st.

2018 Christmas Holiday Office Closure

The Tegrity Technical Support office will be closed on December 24-25, in observance of the Christmas Holiday. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.

2018 Thanksgiving Holiday Office Closure

Download Tegrity Mac Install

The Tegrity Technical Support office will be closed on November 22-23, in observance of the Thanksgiving Holiday. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.

Tegrity Maintenance Bulletin TEG18-002

Maintenance is scheduled to take place on Sunday, November 11, 2018, between 1am-4am ET

Access to Tegrity services will not be available during this time

UPDATE on 11/7/2018: The scheduled end time was extended from 3am to 4am ET

Service Disruption - 11/5/2018

There was a disruption to the Tegrity service between the hours of 8:45 and 10:45 PM CST. During this time, users were unable to access their Tegrity instance and would receive an error when uploading recordings.

Service was restored around 10:45 PM CST. We apologize for any inconvenience caused by the disruption.

The Tegrity Team

2018 Labor Day Office Closure

The Tegrity Technical Support office will be closed on Monday, September 3, in observance of Labor Day. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.

LDAP Authentication Issues

UPDATE: Tegrity service is back to normal operations as of 12:15 PM CDT.

The issue was caused by a network setting change to the Tegrity AAIRS services by AWS ELB. Our engineers have resolved the issue and users are able to successfully login directly to Tegrity with their LDAP credentials.

Instances configured to use LDAP for Direct Login Authentication may be experiencing user login failures. We are actively working with our engineers to resolve this issue.

As a workaround, users can use the SSO link in their LMS courses to access Tegrity recordings.

We apologize for the inconvenience this issue is causing. Updates on this issue will be posted here.

The Tegrity Team

2018 Independence Day Office Closure

The Tegrity Technical Support office will be closed on July 4, in observance of Independence Day. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.

iOS App Update Notification

Tegrity iOS app version 1.1.2 will be available beginning Sunday, June 3. The update includes the following changes:

– Fix for the Help link
– Other bug fixes

Tegrity Maintenance Bulletin TEG18-001

Maintenance work is scheduled to be carried out on Sunday, June 3, 2018, between 2am-6am ET
No downtime or service disruption is expected with this update

Changes:

– Fix: Courses do not appear in View Course List after recordings were restored
– Fix: Some Moodle courses with Tegrity recordings were issuing warning messages (rescheduled to 6/10/2018)
– Fix: Some users were unable to download a video podcast
– Fix: The instructor camera would record at the lowest resolution on some Windows computers
– Fix: Discrepancies in viewing times on custom viewing reports
– Fix: Some courses would appear in View Course List without an instructor
– Fix: Some recordings would get stuck in “IE, FF, Safari Ready”
– Fix: List of supported operating systems shown in Tegrity diagnostics
– New: Link to the updated MHE Privacy Policy page in Web Application footer to support GDPR

2018 Memorial Day Office Closure

Tegrity Download Manager

The Tegrity Technical Support office will be closed on Monday, May 28, in observance of Memorial Day. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.

2018 Presidents Day Office Closure

The Tegrity Technical Support office will be closed on Monday, February 19, in observance of Presidents Day. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.

iOS App Update Notification

An updated iOS app will be available beginning Sunday, January 21. The update will include the following changes:

– Caption Support
– Push Notification fix

2018 Martin Luther King Day Office Closure

The Tegrity Technical Support office will be closed on Monday, January 15, in observance of MLK Day. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.

2018 New Year's Day Office Closure

Download Tegrity Recorder

The Tegrity Technical Support office will be closed on Monday, January 1, in observance of New Year’s Day. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.

2017 Christmas Holiday Office Closure

The Tegrity Technical Support office will be closed on Monday, December 25, in observance of the Christmas Holiday. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.

Tegrity Maintenance Bulletin TEG17-003

Maintenance work is scheduled to be carried out on December 26 between 2am-6am ET
No downtime or service disruption is expected with this update

Changes:

– Fix: Video distortion when viewing in full screen mode
– Fix: Archiving courses that do not contain any recordings causes status to remain as “Archiving”
– Fix: Deleting an uploaded Mac recording before it is ready for viewing causes status to remain as “Available Soon”
– Fix: Various mobile app functionality and playback issues
– Fix: Admins using the filtering feature in View Course List does not always display the correct results
– Fix: 3rd party captioning may result in corruption of non-English characters
– Fix: Edits to recordings are not reflected in the audio podcasts
– Fix: User may encounter navigational and Download Manager issues when downloading a recording
– Fix: Unable to “Run Diagnostics” when viewing a webcast
– New: Improved caption request functionality
– New: Deployment of the Mac Recorder build 3080
– New: Tablet versions of the iOS and Android apps are being submitted to the App Store and Play Store
Click here for additional information on the Mac Recorder and updates to the Android & iOS apps

2017 Thanksgiving Holiday Office Closure

The Tegrity Technical Support office will be closed on November 23-24, in observance of the Thanksgiving Holiday. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.

Service Disruption - 10/17/2017

UPDATE: Tegrity service is back to normal operations as of 2:55 PM CDT.

Additional information about the service disruption will be added to this post. Please check back for updates.

Tegrity is currently experiencing a service disruption. Our engineers are actively working to resolve the issue.

We will update this post as the service status changes. We apologize for the disruption and appreciate your patience.

The Tegrity Team

Mac Recorder, Android, iOS Update Notification

Updated iOS, Mac, and Android applications will be available on Sunday, September 10th. The updates will include the following changes:

New iOS app

Changes:

– New redesigned interface
– New Watch Later feature
– New Downloaded screen to manage downloaded recordings
– New push notifications for new recordings
– Improved search feature

New Mac Recorder (Build 3080)

Changes:

– Improve robustness of Audio/Video capture
– Improve recorder responsiveness at startup
– Fix crash when double clicking the screen annotations button
– Fixed accessibility issue on start dialog
– Add proctoring warning message for: Siri, FaceTime, Power-Source, Required storage

New Android app

Changes:

– Fix permission issue for new installs

2017 Labor Day Office Closure

The Tegrity Technical Support office will be closed on Monday, September 4, in observance of Labor Day. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.

Tegrity Recorder Bug Notification - Recordings appear to have no chapters (Windows 10)

Download Tegrity Testing

UPDATE: Tegrity Recorder (build 7.5.3.2487) has been released on 8/14/2017 to resolve this issue.

An issue was discovered that affects all versions of the Tegrity PC Recorder — when a Windows 10 system with multiple monitors is updated to version 1703, the chapter thumbnails are not generated for the recording, preventing users from being able to view it. This issue is isolated to Windows 10 version 1703. To check your Windows 10 version, right-click the Start button, click Run, type “winver” and press enter. If you have recordings affected by this specific issue, please contact support so that we can work with you to repair your recording.

Download Tegrity Mac

There is a workaround that will prevent this issue from occurring in future recordings. Please use the instructions in this support article to apply the workaround.

We apologize for any inconvenience this may have caused and appreciate your patience while our developers work to create a new Recorder that will address this issue.

The Tegrity Team